Can't Log In / Account Frozen
If login keeps showing "login failed", or you see "account frozen" when entering via a Messenger link, your account has usually been disabled by the merchant.
Possible Reasons
- The account was disabled by an admin (e.g. long inactivity, or suspicious / policy issues)
- Wrong password (confirm your password first; use "Forgot Password" to reset if needed)
What to Do
- First confirm your email and password are correct
- If it is indeed frozen, contact the merchant / support directly to explain
- Do not register a new account with a different email — your orders, points and balance are on the original account and cannot be recovered by re-registering
Tip: Freezing is reversible — once the merchant verifies, your original account can be re-enabled.