Order Status Flow
Status Diagram
Order status flow diagram — solid lines for normal flow, dashed lines for cancellations/refunds
Status Details
| Status | Color | Description | Trigger |
|---|---|---|---|
| Pending Payment | Yellow | Order created, awaiting customer payment | Customer order / Admin-created |
| Paid | Green | Payment received and confirmed | PaySeller callback / Manual confirmation by admin |
| Processing | Blue | Picking and packing in progress | Admin updates status |
| Shipped | Purple | Handed to courier | Ship API call / Manual tracking number entry |
| Completed | Black | Transaction complete | Customer confirms receipt / System auto-completes |
| Cancelled | Red | Order cancelled | Admin cancellation / Payment timeout |
| Refunded | Orange | Refund processed | Admin processes refund |
Order Timeline
Order created
2026-04-04 10:30 — Customer placed order via website
Payment received
2026-04-04 10:32 — PaySeller FPX payment confirmed
Shipped
2026-04-05 14:00 — Ninja Van NV12345678
Completed
2026-04-07 09:15 — System auto-confirmed receipt
Above is a sample order timeline. The actual timeline records every operation.